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Kylie
Launceston

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Subject: Smiths Chips

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catherines User is Offline

Posts:16

29 May 2009 9:50 PM
I bought one of those big boxes with little packets of chips for the kids lunches. Some of the packets were joined together and I was unable to separate them without opening them. I called Smith's just to alert them to the problem not really expecting anything. The customer service rep was extremely polite and asked me for some details from the packaging and my details. A few days later I got a cheque that covered the cost of the entire box. I wrote back telling Smith's how great the customer service rep was because too often we are quick to complain but not compliment.

rolymack

Posts:107

13 Jun 2009 9:22 PM
I agree we should thank the companies that show great customer care.

nalfa

Posts:2

18 Nov 2009 3:04 PM
Yeah they are very good indeed. I actually called them once because one of the packs was half full. Talked about quality control and etc. They were extremily friendly and did send me a replacement pack (I didnt even ask for it) and a gift. So yeah very pleased with them

KYMICHELLE User is Offline

Posts:255

23 Nov 2009 4:33 PM
I always ring the customer hotline numbers if I have a problem with a product. I once had a can of rice cream without the cream, a can of tuna without the chilli it was supposed to have, a quiche with a hair in it, and a whole lot of other things! Most people don't bother - especially for a $1 can of tuna, but the companies always appreciate being told, and how can they rectify problems if we don't tell them?

inot69

Posts:3

10 May 2011 11:14 AM
Having been a customer service/ complaints officer for a national company (before kids) I am always amazed that some people believe that being rude will get them better service. It doesn't it just makes the poor person on the end oft phone cranky . I would always be polite & resolve the issue but i always made an extra effort for those people who complained politely & with respect towards me. I always remember that the person trying to help you is not the one who made the mistake. Treat them well & they will do like wise after all there job is to help you

molly59

Posts:121