bellegb
Posts:83
 | | 13 Oct 2009 8:48 PM |
| After eagerly anticipating this program and the arrival of our Nude Food Mover last week, my son used it at school today for the 2nd time. Imagine my horror when it was brought home today with the latch for the snack area broken off, maning this section is now unable to be closed, as well as a large crack on the hinge side of this area. I know someone else posted last week that their daughter's NFM got cracked after someone trod on it (they think). Now I know 6 year old boys are not the most careful of creatures, but he really does not think he was too rough with it or remember dropping it or his bag. I am disappointed that it does not seem durable enough to withstand 2 days of use and I am reconsidering whether I buy some for my husband and my other 2 boys.
Has anybody else had durability issues with their NFM? | | | |
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flickity_flick_flick
Posts:127
| | 13 Oct 2009 9:21 PM |
| The lunchbox we have has not broken . . yet . . . but - i did notice that the snack compartment has a gap that goes straight through the top (near the hinge) in to the compartment - meaning whatever I put in there will dry out easy, especially in summer. Im not too keen on that idea. Also it would allow for germs and bacteria to get in to the food :(
I too am reconsidering buying some, we were going to buy 9 sets for our nieces, nephews and our other children - but the website isn't up and running yet . . . . perhaps this is a sign???
It is going to be hard to spread the 'vibe' on the lunchboxes if they are not only faulty but break easy.
I do however LOVE the skins . . i might just purchase some skins and put the tupperware lunchboxes in them that I use to use.
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lcarlig
Posts:1
| | 21 Oct 2009 9:12 AM |
| | Yes it only took one week when my son also had a broken latch on the tub side of the box. Am very disappointed as he loved it, he was so proud going to school with it and his friends liked it too. | | | |
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Lelo
Posts:11
| | 21 Oct 2009 12:47 PM |
| Ours hasn't broken yet, but that's probably because neither of my boys wants to use it!
We already use Smash products and (despite the occasional broken latch) are very pleased with their products.
But this particular lunch box is way too big and not at all 'flexible' - in that you have the same compartments to fill each day.
Silly me when applying for this program, assumed the boxes would at least pull apart so they could be used only when needed and to be washed more easily...
We've decided to stick to the insulated smash zip boxes which we fill with various sized and shaped snack boxes (and small ice pack if needed) depending on our food for the day.
How is everyone else going with the design, and size?
And is it possible to resign from a program if you don't feel you can 'sell' the product? (I'd be happy to return it)
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cestmoi
Posts:1
| | 21 Oct 2009 1:29 PM |
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Lelo,
I think there is usually a button you can click on the usually under the program picture in your viber profile. I dont know what happens then, but I have noticed it.
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rolymack
Posts:107
| | 21 Oct 2009 1:31 PM |
| | My daughter has used the lunch box everyday since school went back, so 2 and a half weeks and the only problems we have is that she cant handle the skin so we don't use it and that it is scratched on the bottom of the rounded compartment. I think it needs a bit of rubber like other smash containers we have. I have also brought one for my 3 year old and she hasn't broken it yet after about 6 or 7 uses. | | | |
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flickity_flick_flick
Posts:127
| | 22 Oct 2009 7:32 AM |
| Well . . . . . . . . . .
It happened!!
We noticed last night that my daughters nudefood lunch box has a broken clasp.
She is totally upset . . she loved the box and it was only the 4th time she used it. She is always gentle and it still broke.
It was a fault in the actual container itself - a little tiny piece of plastic broke off one of the latches, now because this little piece is gone, it wont close :(
I really love the whole 'nude food' thing . . . but the quality is disappointing.
She wants another one - but i don't think i'll be paying $12 and up for another one if it is only going to last 4 uses. Luckily the skin holds it all together, so she wont loose the coloured containers due to the broken latch.
:( . . . . . . :( . . . . . . . . Gunna be hard to spread 'the vibe' if my heart isn't for the whole product due to quality . . . . . . :(
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bellegb
Posts:83
| | 22 Oct 2009 11:22 AM |
| Hi Flickity flick flick, and anyone else who have broken latches
I contacted both Vibe Village and then Smash (through the NFM website) and the upshot of it is that this seems to be a very common problem and they have ordered "improved quality products" which should arrive next week, and I will be sent one. I got a lovely email from the lady at SMash appreciating my effort to let them know. I too thought it would be very difficult to spread the vibe on a product that only lasted 2 days but now when I share the vibe I tell them about how good Smash's customer service is and that i will let them know about the product when I receive the replacement.
So, contact Vibe Village (does take a few days for them to reply) and also Smash (through www.nudefoodmovers.com.au then contact us) to let them know. | | | |
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clackedy
Posts:74
| | 22 Oct 2009 2:59 PM |
| | I am glad that they are working on the quality of these lunchboxes. It is such a shame that some people have already had problems with it. I was really excited about this program and although i didnt get accepted i was planning on buying one of these for my son anyway. After reading this i think i will wait and see if the current problems are resolved before I purchase. | | | |
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flickity_flick_flick
Posts:127
| | 22 Oct 2009 3:00 PM |
| Thankyou so much for the advice bellegb.
I contacted VibeVillage about the problem, and then I rang Smash and spoke to a lovely lady about the problem I have with the box, and she said they are expecting new ones next week, and she will send one out when they arrive.
The customer Service is totally above standards!!
Thank you Smash for having great service - which is rare these days :) | | | |
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flowerpower
Posts:6
| | 22 Oct 2009 6:28 PM |
| | Oh my boy broke his today! He was very basjful but i assured him its not fault, | | | |
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DarkChocolateBullets
Posts:6
| | 23 Oct 2009 12:28 AM |
| | Well I finally got my lunch box after the postie stole it, but I am a little afraid to send it with my daughter after all of the posts about the latches. I would hate for the thing to break in a couple of days; my daughter was so excited when she opened the box. | | | |
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juicey
Posts:7
| | 23 Oct 2009 8:33 AM |
| | i have had the same problem with my nfm as well and i emailed vibe village and smash as well.... i am a little worried actually because my mum has gone out and bought one for my little brother :0 | | | |
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sonik24
Posts:13
| | 25 Oct 2009 6:12 PM |
| | Funny enough I read these posts just yesterday thinking how lucky I was that mine had not broken yet, low and behold, daughter took it with her to playgroup today and it breaks. Very dissapointed as I really liked this product. :( | | | |
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mummy2jj
Posts:164
| | 26 Oct 2009 12:59 PM |
| | i am really worried now because i bought one for my brother even though i never got accepted into the program i so hope that it doesn't break i paid 26 dollars for it at big w! | | | |
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CatK91
Posts:25
| | 26 Oct 2009 1:27 PM |
| Hi Guys!
Thank you so much for all your feedback and for bringing this to our attention!
We apologise that the Nude Food Mover lunchboxes have been breaking. Our client is aware of this issue and are more than happy to send you an improved replacement Nude Food Mover lunchbox.
If you have any issues with your lunchbox please contact us by sending us an email at info@vibevillage.com.au or just scroll down to the bottom of the page and you will see the 'contact us' link, which brings you to a form you can fill out and submit to us. We apologise if there has been any delay in responding to your emails, we try to reply as soon as possible!
We hope you all enjoy being part of this Program! We love all your feedback and participation!
Catherine (The Vibe Village Team)
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DarkChocolateBullets
Posts:6
| | 27 Oct 2009 12:33 AM |
| | Oh I thought I was going to be immune, I really hoped I would but unfortunately nope- the latch is history and my daughter is not a happy camper, niether is my husband for that matter as he took it to work over the weekend and I am going to buy him one aswell. I am disappointed, as I really think the product is fantastic, but if I am recommending it to friends etc which I have been wholeheartedly, am I setting them up for dissapointment if they purchase one of the lunch boxes at say bigw and it breaks aswell. Does smash know if its a particular batch number or anything like that? I am extremely glad that their customer serivce seems to be really fantastic, hopefully I can get another lunch box before the program ends so I can keep on spreading the word. | | | |
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franny5
Posts:2
| | 28 Oct 2009 8:34 PM |
| | Our nude lunchbox hasnt broken yet, but i find the skin is difficult to get on and off, as are the container lids. The lunchbox is a little too big for childrens schoolbags. It takes up alot of room. I still love the concept of no rubbish except for the compost bin. I hope they can send an improved version as i have worried about the hinge also. My son and i went on holiday and took it on a picnic. It was difficult for me with getting the skin on and off. Mums want the convenience of washing lunchboxes easily and that they last the year.The hinges are a little weak. Its hard to recommend a product that cost $26 and breaks. Hope they can improve the product. | | | |
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pinkshoes
Posts:84
| | 01 Nov 2009 2:39 PM |
| | Have been reading this page since it first went up and thought.... all those poor people its such a shame that their lunch boxes broke as its a great box. Yeah well guess what...ours broke too. Came home from school broken, so had to ask teacher and she said it broke when miss 5 went to get her recess out. Wow supergirl at 5. lol Broken hinge and big crack now add to our lunch box. Miss 5 still wants to use it so I guess I'd need to tape up the bit she cant use. hmmm So it lasted 2 1/2 weeks not quite long enough. | | | |
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DarkChocolateBullets
Posts:6
| | 02 Nov 2009 10:39 PM |
| | Has anyone received a replacement from vibe yet? I really want to keep using the product and let people know about it, but its a bit hard with a broken one. | | | |
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